RETURNS & EXCHANGES MADE SIMPLE....
HAPPY PEOPLE MAKE US HAPPY!
We stand behind the quality of our products with our MONEY BACK GUARANTEE. If, for any reason you are not pleased with an item, please return it in its original case, along with your receipt, within 30 days and we will exchange it or refund the purchase price.
Follow these steps to submit a return request:
1. Log in, then go to Account.
2. Click Orders to see a list of all your orders.
3. Find the order you wish to return, then click Request Return
4. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action
- Comments - (if exchanging, enter the CD you want instead)
5. Click Submit Return Request.
6. Print Return Label (if returning CD)
Click HERE here to print a return label.
See?? That was easy !!
It can take up to 10 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2-4 business days for the refund to be processed and 2-3 business days for the refund amount to show up in your account.
• If an item is discontinued, it cannot be returned or exchanged
• Shipping and handling fees are not refundable
• Downloaded music is non-refundable